Delivery areas and coordination
Deliveries are available in cities and towns served by our dealer network, which is growing across East India and beyond. When you book, we connect you to the nearest authorised dealer, who coordinates the delivery date, time, and location with you directly. Depending on distance and dealer practice, you may take delivery at the showroom or opt for doorstep delivery where the dealer offers it. If no dealer currently serves your area, we will tell you upfront and inform you when coverage opens up.
Expected timelines
- In-stock model and colour: typically delivered within 3–7 days of full payment and document completion.
- Not in stock: your dealer will confirm an expected timeline based on the next dispatch from the factory, and keep you updated if it changes.
- Timelines may extend during festive-season demand, transport disruptions, or events beyond reasonable control; the dealer will communicate any delay.
Documents required at delivery
Please keep the following ready at the time of handover:
- A valid government photo ID (Aadhaar, PAN, driving licence, passport, or voter ID).
- Address proof, if different from your ID.
- Your booking confirmation and payment receipt / invoice.
- For high-speed (registered) models: documents required for RTO registration and insurance, as advised by your dealer.
Delivery charges
Showroom pickup is generally free. Doorstep delivery charges, where offered, vary by dealer and distance, and are informed to you before you confirm the delivery. Any transportation, handling, or temporary-permit charges applicable to your location are itemised on the dealer's invoice — there are no hidden delivery fees.
Reporting damage or issues
Please inspect your scooter carefully at handover — body panels, lights, display, charger, toolkit, and documents.
- Report any transit damage, missing accessory, or functional issue to your dealer within 48 hours of delivery, with photos where possible.
- Issues reported within this window are resolved by the dealer on priority — repair, part replacement, or vehicle replacement as appropriate.
- Issues reported later are handled under the standard warranty process, where applicable.
Contact us
For delivery-related questions or escalations, email info@goeen.in or call +91 9147102945. For service matters after delivery, write to service@goeen.in.