Information we collect
We collect personal information that you voluntarily share with us when you use our website or interact with GOEEN. This typically includes:
- Your name, mobile number, email address, city, and pin code when you submit a booking, test-ride, dealership, career, or contact form.
- Vehicle details such as model, VIN, and purchase date when you register a warranty or raise a service request.
- Basic usage data — pages visited, device type, and approximate location — collected automatically through cookies and analytics tools.
We do not knowingly collect information from children under 18, and we do not ask for sensitive personal data such as financial account passwords on this website.
How we use your information
Your information helps us serve you better. We use it to:
- Respond to your booking, test-ride, and support requests.
- Connect you with the nearest authorised GOEEN dealer for delivery, registration, and after-sales service.
- Activate and manage your warranty.
- Send you order updates, service reminders, and — only if you opt in — offers and product news over SMS, WhatsApp, or email.
- Improve our website, products, and customer experience.
How we keep your data secure
We use reasonable technical and organisational measures — including encrypted connections (HTTPS), access controls, and periodic reviews — to protect your personal information against unauthorised access, alteration, or loss. While no method of transmission over the internet is completely secure, we work to keep our safeguards in line with industry practice and applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Third-party services
We share your information only where it is necessary to serve you, and only with parties who agree to handle it responsibly:
- Authorised dealers and service partners — to complete your booking, delivery, registration, and servicing.
- Communication providers — to send SMS, WhatsApp, or email updates about your requests.
- Analytics tools — to understand how visitors use our website, in aggregated form.
- Government authorities — where disclosure is required by law, for example for vehicle registration or legal compliance.
We do not sell or rent your personal information to anyone.
Your choices and rights
You can, at any time:
- Ask us what personal information we hold about you, and request that we correct or update it.
- Request deletion of your personal information, subject to records we are legally required to retain (for example, invoices and warranty records).
- Opt out of promotional messages by replying STOP, using the unsubscribe link, or writing to us.
To exercise any of these rights, email us at info@goeen.in. We aim to respond within 15 working days.
Updates to this policy
We may update this policy from time to time to reflect changes in our practices, technology, or the law. The "Last updated" date at the top of this page tells you when it was last revised. Significant changes will be highlighted on this page, and your continued use of the website after an update means you accept the revised policy.
Contact us
For any privacy-related questions or requests, reach us at:
GOEEN
2/A/B/G/C, N.T. Road, Delhi Road, Baidyabati, Hooghly, West Bengal – 712222
Email: info@goeen.in
Phone: +91 9147102945